Privacy Policy

1. Introduction

At SanCha, your privacy is our highest priority. This Privacy Policy explains how we collect, use, and protect your personal and medical information when you use our platform.

2. Information We Collect

a. Personal Information

When you join our waitlist, we collect your email address. In the future, we may collect your name, phone number, and other contact details.

b. Health & Triage Data

If you interact with our AI assistant, we collect information regarding your symptoms, health history, and medical inquiries. This data is used solely to provide triage guidance and coordinate care with your selected providers.

c. Technical Data

We may collect information about your device, browser, and how you interact with the Platform to improve our services.

3. How We Use Information

We use your information to:

• Provide intelligent healthcare triage and guidance.
• Connect you with licensed hospitals, clinics, labs, and pharmacies.
• Send you waitlist updates and service announcements.
• Improve the performance and accuracy of our AI models.
• Ensure compliance with healthcare regulations.

4. Data Sharing & Disclosure

Your health data is private. We only share your triage information and medical records with healthcare providers that you explicitly select. We never sell your personal or medical information to third-party advertisers or data brokers.

5. Compliance & Security

SanCha adheres to the strictest healthcare data protection standards, including HIPAA (Health Insurance Portability and Accountability Act), SOC 2, and FERPA. We use military-grade encryption for data at rest and in transit.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your data.
• Withdraw your consent for data processing at any time.
• Receive a copy of your medical records in a portable format.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you wish to delete your data, please contact us.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

9. Contact Us

For any privacy-related questions, please reach out to our team through our waitlist portal or social media channels.